Shipping policy

Shipping Policy

Keep your ride clean and orderly without paying unexpected fees. At QEEN BIOTECHNOLOGIES INC., we prioritize clear, predictable shipping options for every customer.

Shipping Rates & Order Thresholds

We believe in straightforward pricing. Your shipping costs are calculated automatically at checkout based on your total order value:

Total Order Amount Shipping Fee Delivery Timeframe

$10.00 USD and Above

FREE Standard Shipping

5 – 10 Business Days

Under $10.00 USD

$5.99 USD Flat Rate

5 – 10 Business Days

Order Processing Time

  • All orders are processed and queued for dispatch within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • You will receive a second notification with tracking information once your order has shipped.

Delivery Destinations & Tracking

  • We ship to valid residential and commercial physical addresses. Please ensure all apartment, suite, or unit numbers are entered correctly.

  • Every shipment includes end-to-end tracking. Once your parcel leaves our fulfillment center, you will receive an email containing a direct tracking code and courier tracking link.

Unexpected Delays

While we work closely with our carrier partners to meet estimated delivery times, unexpected delays may occur due to severe weather, holiday shipping surges, or carrier route disruptions. If your package has not arrived within 15 business days of receiving your tracking confirmation, please reach out to us at [email protected] so we can investigate and resolve the issue for you.